Interpersonal Communication

Course Details

Communicating effectively isn’t an innate talent that some people have and others don’t—it’s something that anyone can learn and practice. In this course, learn strategies that can help you hone and master your interpersonal communication skills. Join personal branding and career expert Dorie Clark as she shares techniques for getting your message across effectively in the workplace, and explains how to tackle potential communication challenges with your colleagues and supervisor. She also discusses how to grapple with tricky situations, taking you through how to handle interruptions, and respond to critical feedback.

Learning Objective

• Determine the most appropriate form of communication in a business situation.
• Identify instances in which one mode of communication is preferable to another mode.
• Explain the process involved in interpreting nonverbal cues.
• Define terminology relating to interpersonal communication.
• Distinguish between various communication approaches with individuals from other cultures.
• Describe the factors that underlie interruptions during business meetings.
• Examine the most appropriate ways to accept criticism.